Friday, December 31, 2010

Flight Wisdom - ${latestitemTitle}

Flight Wisdom - ${latestitemTitle}


Service in a Time of Disruption

Posted: 31 Dec 2010 12:23 PM PST

In the face of the recent storm in the Northeast, many travelers are claiming that the airline's customer service outlets failed. The trouble with customer service is that most businesses, not just airlines, see it as a money-losing proposition. They do not see it as an investment in customer loyalty and brand reputation.


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